I have to admit that overall I like WalMart, the physical store. A lot of people don’t, but I do. Generally, the store is neat and clean. The shelves are well stocked and the prices are right. Checkout sucks, but everything else is OK.
I like their return policy too. I have purchased items which I had to return because, for some reason, the item is not right for what I want, or it's defective, and there’s no way to tell until I get it home. I’m not one of those people who purchase an item, use it and then return it. Nope, that’s not right.
BUT, WalMart.Com is a totally different animal. It’s like driving a Model-T on a super highway. There’s more wrong than right and nobody knows what is going on or why. I’ve had two experiences and neither has been pleasant.
The first purchase I made was for a 40 inch, Samsung, 1080p, LCD HDTV. The price was right so ordered it for my father-in-law to give to him for his birthday.
I may be incorrect by a day or two, but the TV arrived at WalMart in Brookhaven about three days after the order was input. That was from the manufacturer to WalMart. Then for the next 12 to 14 days it sat in a warehouse in Brookhaven before finally making it’s way to the Pearl store.
Never would I have thought it would take two weeks to get from Brookhaven to Pearl. Consequently, we gave my father-in-law a card and a promise for his birthday. He lives in McComb and we had to drive by Brookhaven on the way down, but we were not allowed to pick up the set in Brookhaven because it was to be delivered to Pearl whenever WalMart would get around to it.
To give you a comparison, I ordered some electrical entertainment equipment from Vann’s in a remote location in Montana and received it at my door in Brandon, in four days. Vann's is rated among the highest in on line purchases. But I digress.
The TV finally arrived in Pearl. I went out to pick it up after work. The next day we made a special trip to McComb to present it to my father-in-law a week after his birthday. I opened the carton and was shocked to find the tv screen broken in one corner. So I hauled it back to the store in Brandon where the clerk happily and quickly refunded my purchase price.
I had also purchased a three year extended warranty on line. The clerk at the store said they did not sell three year warranties and I would have to get WalMart.Com to refund me the purchase price on that.
So I went to the back of the store where WalMart.Com customer service is located and asked for a refund. The clerk said that was not a WalMart product (whaaaaat?) and she couldn’t return my money. She said I would have to go on line to get my money back. I went on line only to have WalMart say they couldn’t give me a refund. Humph, no TV and a three year extended warranty. That’s no good.
Finally after much pleading, the folks at the local store found somebody at WalMart.com who could make a decision and my credit card was credited with a refund. That took a couple of weeks to work through.
In the meantime, I found the TV in stock at my local store for about $40 less than the on-line price. I purchased it and asked if I could use the three year warranty I had purchased on line. No. That warranty was only good for on line purchases and I had to buy a two year warranty from the store. I bought it and took the TV to my father-in-law two weeks after his birthday. I gave WalMart a scathing review for their on line service.
For Christmas this year, I want to give someone a digital camera. I selected a Canon Power Shot sd1200. WalMart didn’t have it in the store. The local camera stores were also sold out. So I found it at WalMart on line for $179 which also included a 2 MB memory card. The product could be delivered directly to my home for 97 cents. That’s a good deal, especially since the camera doesn’t come with a memory card.
The camera arrived exactly on time as promised. I opened it and there was no memory card. Perhaps the card was being sent separately. So I went on line to track the order and WalMart.com said they did not have any current or recent orders from me. All they were showing was the TV purchase of four months ago.
Then I called WalMart on line and talked to a lady in St. Louis. I gave her my order number, mailing address and my secret ID information. She could find a final record of the purchase but not a record of the order. Her computer was messed up. She apologized and made a note on file that she had talked to me but couldn’t resolve the problem and that I would be calling back.
In the meantime, I went to WalMart.com and found the price had dropped to $149 and still included the memory card.
I called back and talked to a gentleman who found the note from the lady. The young man said they did not sell the product with a memory card. Since I had the screen right in front of me, I read him what it said on the screen. He said they were sold out of the product. I told him that didn’t matter because I had the camera in hand, but did not have the memory card. He checked his screen and said his screen did not say anything about a memory card. I had him read his screen to me and then told him to look down one more line and he would see where the memory card was included. He found the wording but said there was no proof that I had ordered “the bundle”. I finally told him to forget it that I would just return the camera and get my money back. Then he said he would adjust my purchase price and give me a $30 credit which I could use to purchase the memory card. I told him I wasn’t happy with that and he disconnected me.
So, I called again and talked to another lady. She confirmed that my credit card had been credited with $30 but couldn’t answer any other questions.
So today, I am going to purchase a memory card for my camera gift. Will I ever use WalMart.com again? Not unless we have a white Christmas, I won’t.
Guess what. It snowed last night.